Description:
Process Executive - Voice
Job Summary:
Cognizant is seeking a Process Executive - Voice to join their dynamic team. This role involves providing high-quality customer support and requires excellent communication skills. The successful candidate will engage with customers over the phone, ensuring their needs are met efficiently and effectively.

Key Responsibilities:
Communication Skills: Demonstrate exceptional writing, reading, and spoken communication abilities, with a strong emphasis on English language skills.
Customer Support Experience: Previous experience in phone customer support operations is a distinct advantage, allowing for better customer interaction and service.
Language Proficiency: Fluency in additional languages and an understanding of cultural nuances are important for supporting non-English speaking locales.
Problem-Solving Skills: Ability to logically approach problems, using effective search skills to find solutions.
Digital Literacy: Understanding of digital social space trends, including influencers, engagement, and associated cautionary measures.
Quick Learner: Ability to quickly grasp process complexities and apply new methods effectively.
Interpersonal Skills: Exhibit excellent communication and interpersonal skills, fostering positive relationships within the team.
Technical Proficiency: Proficient in using computer operating systems and business applications relevant to the role.
Identifying Opportunities: Capable of recognizing areas of opportunity or ambiguity and communicating them to supervisors.
Best Practices Sharing: Actively share best practices among team members to enhance overall team performance.
Company Overview:
Cognizant is a global leader in professional services, helping clients transform their business and technology models for the digital era. With over 300,000 associates worldwide, Cognizant fosters a collaborative and inclusive workplace. The company is headquartered in the U.S. and is consistently recognized as one of the world's most admired companies. Cognizant is committed to doing what’s right for its people, clients, communities, and the environment.

Diversity and Inclusion:
Cognizant is an equal opportunity employer that values diversity and champions equity. The company is dedicated to creating a welcoming environment where all individuals feel heard and accepted, ensuring that all applicants are considered without regard to any protected characteristic.

Job Details:
Job Number: 00061154781
Travel Required: No
Job Category: Technology & Engineering
Location: Hyderabad, India
Date Published: October 28, 2024
Employment Type: Full-time
Work Model: Work from Office
Application Process:
Interested candidates can apply through the Cognizant careers page. Applicants may be required to attend interviews either in person or via video conference and may need to present a government-issued ID during the interview process.

For more information on Cognizant and its opportunities, please visit their official website at www.cognizant.com.