Description: Description
Role: Trainee - Junior Data Analyst
Team: CDM/PV team
Responsibilities:
Manage and process customer data efficiently using MS Excel to ensure accuracy and completeness
Handle customer complaints and inquiries with professionalism and empathy, ensuring timely resolution
Collaborate with cross-functional teams to improve customer management processes and enhance service delivery
Monitor and analyze customer feedback to identify trends and areas for improvement
Maintain detailed records of customer interactions and transactions, ensuring data integrity
Provide regular reports and updates on customer service metrics to management
Assist in the development and implementation of customer service policies and procedures
Support the training and development of new team members in customer management and complaint handling
Utilize domain knowledge in Life Sciences to address specific customer needs and concerns
Ensure compliance with industry regulations and company policies in all customer interactions
Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency
Communicate effectively with customers and internal stakeholders to resolve issues and provide solutions
Adapt to rotational shifts and hybrid work model to meet the needs of the business and customers
Certifications Required
Preferred: Certification in MS Excel or Customer Service Management